Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information.
Last updated: January 2025
L&B MAMA (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information
- Name and contact information (email, phone, shipping address)
- Payment information (processed securely via Stripe)
- Order history and preferences
- Communications with our team
Automatically Collected Information
- Device and browser information
- IP address and general location
- Pages visited and actions taken on our site
- Referral sources
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Improve our products, services, and website experience
- Send marketing communications (only with your consent)
- Prevent fraud and maintain security
- Comply with legal obligations
Your Privacy Rights (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with the Privacy Commissioner of Canada
Data Security
- All data transmitted is encrypted using SSL/TLS
- Payment information is handled by Stripe (PCI-DSS Level 1 compliant)
- We never store complete credit card numbers
- Access to personal data is restricted to authorized personnel
- Regular security reviews and updates
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Order information: 7 years (for tax and legal requirements)
- Account information: Until you request deletion
- Marketing preferences: Until you unsubscribe or request removal
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
Policy Updates
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Email: privacy@lbmama.com
Response Time: Within 30 days